Shipping and Handling Policy
Most orders are shipped the same
business day if placed before 1pm EST, except for Custom stringing orders.
There is no handling charge for any size order.
For orders over $50 we offer FREE standard shipping to any US address
(that exludes Puerto Rico, and US Virgin Islands).
All orders under $50 are charged $3.95 for shipping.
We offer the following expedited shipping options:
5 business day delivery - only $4.99 for any size order;
4 business day delivery - only $9.99 for any size order;
3 business day delivery - only $12.99 for any size order;
2nd business day delivery - only $19.99 for any size order;
Next business day delivery - only $29.99 for any size order.
Standard shipping to Canada is free for orders over USD199.
We also offer reduced shipping rates to Canada for orders under USD199, starting from only USD4.00.
We offer FREE Standard SHIPPING anywhere else for orders over $299.
Please note that the day of placing order is NOT counted.
For example, if you placed your order on Tuesday before 1 pm EST with a 2nd business day delivery option, your package is supposed to arrive by the end of Thursday of the same week.
If you placed your order on Thursday before 1 pm EST with a 3rd business day delivery option, your package is supposed to arrive by the end of Tuesday of the NEXT week.
to see our delivery schedule.
International (outside the US)
shipping charges are based on a package weight and size.
For International shipments we use US Express mail and Global Priority mail.
Express mail takes at least 1 week to arrive.
Global Priority mail takes at least 2 weeks.
However, it might take longer to arrive to some locations.
Here is how you can get exact shipping costs for your country:
Shipping rate for the items you have in your shopping basket will be calculated by the system when you start checkout.
After you fill out the shipping information, and click "Continue"
, you can see the shipping charge for the items you placed in your shopping cart.
You can then use the "Back"
button of your browser
to go back to shopping and add/remove items without loosing shipping information, to see how shipping charge is affected.
Also, we strongly advise international customers to check with their local post office if there are any fees and/or taxes for parcels from abroad.
All local fees and taxes are CUSTOMER'S RESPONSIBILITY
Based on the recipient's mailing address, 7% sales tax will only be collected in the state of New Jersey.
After placing an order, you will receive an e-mail confirmation from us. This e-mail will contain your order number.
If there is a problem with your order, you will be contacted via e-mail or phone to resolve the issue.SquashGear.com Return Policy
, your satisfaction is our first priority.
We offer 30 days return on all merchandise returned in brand new, saleable condition, namely
Plastic wrap on a racquet’s grip and paper face plate are not removed
All warranty cards are unfilled
Packages with grips, strings, head and wrist bands are not opened
Shoes HAVE NOT been worn on court or outdoors.
*** We absolutely CANNOT accept worn shoes. ***
5% re-stocking fee on all returns, except defective merchandise and shoes that did not fit.
Please, contact our Customer Service via email to obtain Return Authorization Number.
No returned goods will be accepted
without a return authorization.