Thank you for shopping with us! How to contact us Email us any time at  ,call us @ 1-800-303-6434 (1-732-765-8600 from outside of the US) Mon-Fri 9am - 5 pm EST, send us fax any time @ 1-732-765-8625. Ask the Pro We are always happy to provide an advice on a number of squash topics. See "Ask the Pro" section for the frequently asked squash questions. If you did not find an answer there, please email our pros to  with your questions.
Also, if you need help choosing a racquet, or custom stringing, or picking the right shoes, please do not hesitate to contact our expert Pro via email to or via phone 800-303-6434 Mon-Fri from 10 am EST till 3 pm EST.Our Pricing Policy All prices are in US dollars. We believe our prices are extremely competitive. However, if you see the same merchandise advertised at better price AND in stock, please email us at We'll gladly better it by 5%. Please note the following: If there is more then one discount applicable, we will apply the biggest one. Placing orders Order can be placed any time on-line or by fax @ 1-732-765-8625. Here is a fax order form for your convenience. If you like, phone in your order in@ 1-800-303-6434 or 1-732-765-8600 Monday to Friday from 9 am till 5 pm EST. Payment We currently accept VISA, MasterCard, Diners Club, Discovery, American Express, and Optima cards, US Money Orders, COD ( UPS $7.00 fee applies for this payment), and personal or corporate checks from US banks. If you want to pay with a money order or a check please do the following:
Shipping and Handling Policy Most orders are shipped the same business day if placed before 1pm EST, except for Custom stringing orders. There is no handling charge for any size order. For orders over $50 we offer FREE standard shipping to any US address. (that exludes Puerto Rico, and US Virgin Islands). All orders under $50 are charged $3.95 for shipping. We offer the following expedited shipping options: Standard shipping to Canada is free for orders over USD199. We also offer reduced shipping rates to Canada for orders under USD199, starting from only USD4.00. We offer FREE Standard SHIPPING anywhere else for orders over $299. Please note that the day of placing order is NOT counted. For example, if you placed your order on Tuesday before 1 pm EST with a 2nd business day delivery option, your package is supposed to arrive by the end of Thursday of the same week. If you placed your order on Thursday before 1 pm EST with a 3rd business day delivery option, your package is supposed to arrive by the end of Tuesday of the NEXT week. Click here to see our delivery schedule. International (outside the US) shipping charges are based on the order value. Shipping for orders over USD300 is free. For International shipments we use US Express mail and Global Priority mail. Express mail takes at least 1 week to arrive. Global Priority mail usually takes 1 - 2 weeks to arrive, a little longer to some locations. Here is how you can get exact shipping costs for your country: Shipping rate for the items you have in your shopping basket will be calculated by the system when you start checkout. Select your county from the list and click "Apply", you can see the shipping charge for the items you placed in your shopping cart. You can then use the "Back" button of your browser to go back to shopping and add/remove items without loosing shipping information, to see how shipping charge is affected. Also, we strongly advise international customers to check with their local post office if there are any fees and/or taxes for parcels from abroad. All local fees and taxes are CUSTOMER'S RESPONSIBILITY. Sales Tax Based on the recipient's mailing address, 7% sales tax will only be collected in the state of New Jersey. Order Confirmation After placing an order, you will receive an e-mail confirmation from us. This e-mail will contain your order number. If there is a problem with your order, you will be contacted via e-mail or phone to resolve the issue. SquashGear.com Return Policy At SquashGear.com, your satisfaction is our first priority. We offer 30 days return on all merchandise returned in brand new, saleable condition, namely *** We absolutely CANNOT accept worn shoes. *** 5% re-stocking fee on all returns, except defective merchandise and shoes that did not fit. Please, contact our Customer Service via email at
to obtain Return Authorization Number. |